Concierge Services

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How does it work?

Nugent offers in-person and online concierge medical, medication management, and mental health care for a wide range of conditions.

You start by simply filling out a short online form: just a few questions to help us understand your health and how we can best support you.

From there, you can choose to subscribe to one of four subscription options (currently available only in Nevada and California).

Our goal is to find the right fit for you and your needs. We match you with the best therapists based on your needs; this allows you to choose which might fit for you.

To request any of these services, please call:
California: 408-341-9222 | Nevada: (775) 453-0765 | Email: admin@nugenttherapy.com

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What is a Personal Coach?

Personal Coaches guide clients through a variety of behavioral health techniques and coping skills through a monthly video or phone visit and online/text messaging. Your Personal Coach will maintain an ongoing relationship with you, the prescribers, and/or the therapist to help support with effective treatment.

What behavioral health techniques are used by the personal coaches?

Behavioral health techniques used by our Personal Coaches can include: supporting habit changes, using grounding and breathing exercises, or assisting with self-driven or guided meditation. Employing these skills in conjunction with prescribed medication is very effective when treating conditions such as anxiety, depression, and others.

What medications do you offer?

Nugent prescribers can offer our clients a variety of medication options, including medication from the SSRI and SNRI families. They are provided to help individuals address symptoms of depression, anxiety, and/or insomnia.

Our prescribers start with the least evasive medication, such as non-controlled medication options, and generally at low dosage as medically appropriate. However, if insufficient for the individual being treated, then the prescriber can consider the addition of other medications or have the individual transition medications based on medical appropriateness.

Nugent can also provide medication treatment for individuals suffering from symptoms of ADHD, bipolar disorder, and PTSD as deemed medically sound.

Is there a commitment?

No, Nugent’s Concierge Service is a month-to-month subscription and can be canceled at any time. However, for the most effective treatment, it is beneficial to continue with a long-term treatment plan.

How do I cancel my subscription?

Please email admin@nugenttherapy.com with your request for cancellation at least 5 business days before your scheduled billing date to cancel your account. Once received the Nugent team will send a cancellation email to confirm your request. We attempt to respond to all cancellation requests the same day, however, please note that your account will remain active until your cancellation is confirmed by the Nugent staff in an email.

Once your cancellation has been processed, you will continue to have access to your records through Nugent, but your treatment and medication plan will be suspended. 

The Nugent subscription model is a monthly recurring charge and the billing period begins from the time of registration.

Why do I have to upload a picture of my government-issued photo ID?

Your prescriber will need to confirm your identity and date of birth before you can be treated via telemedicine.

We also require an identifiable photo ID. This must include:

• First Name
• Last Name
• Date of birth
• Expiration date (for legal purposes your ID cannot be expired)
• Unobstructed photo of your face

Recurring Billing Policy

The Nugent subscription model is a monthly recurring charge and the billing period begins from the time of registration, as defined by when you enter your payment method. By agreeing to the recurring billing terms, you (“the client”), are agreeing to the following:

The client represents and warrants that (i) any credit/debit card information the client supplies is true, correct and complete, (ii) charges incurred by the client will be honored by the client’s credit/debit card company, (iii) the client will pay the charges incurred in the amounts posted, including any applicable taxes, and (iv) the client is the person in whose name the credit/debit card was issued and the client is authorized to make a purchase or other transaction with the relevant credit/debit card and information.

The client agrees and authorizes the payment method to be billed automatically for the entire subscription length, according to the published pricing on the Nugent Family Counseling Inc. website, which is subject to change at any time.

The client agrees and authorizes the payment method to be billed beginning on the date of registration and subsequently on a monthly basis regardless of whether the assessment has been completed or services have been rendered by (including, but not limited to, prescribing provider visits, Personal Coaching visits, and Teletherapy).

If Nugent Family Counseling Inc. is unable to secure funds from the client’s debit/credit card(s) for any reason, including, but not limited to, insufficient funds in the debit/credit card or insufficient or inaccurate information provided by the client when submitting electronic payment, Nugent Family Counseling Inc. may undertake further collection action, including the application of fees to the extent permitted by law.

The client has the right to revoke this authorization by contacting  Nugent Family Counseling Inc. via email by 9 am PT five business days prior to the scheduled payment date and following the cancellation process until one of Nugent’s Administrative team confirms the cancellation. The client understands and acknowledges that services may be canceled or withheld if the client revokes this authorization, and that client is still responsible for all charges incurred by the client or otherwise owed to Nugent Family Counseling Inc. This authorization will remain in full force and effect until revoked by the client or Nugent Family Counseling Inc.

Our Administrative Team at admin@nugenttherapy.com is always available to resolve any concerns or confusion regarding payment. The client acknowledges and agrees he or she will not dispute the payment with the credit/debit card company, provided the transactions correspond to the terms indicated in this authorization form.

Note: Nugent Family Counseling Inc. is not a medical group. Any telehealth consults obtained through our Website with providers (MD, Psychiatrist, Nurse Practitioners, Therapist, or Personal Coaches are operating from a mental health therapeutic perspective with a holistic approach.